University Ticketing

Comprehensive student support platform combining ticketing system, automated surveys, and real-time live chat. Designed for university administration to handle student inquiries efficiently with SLA tracking and knowledge base integration.

Role

Full Stack Developer

Duration

6 months

All Projects

50K+

students served

70%

auto-resolved

<2h

avg response

95%

satisfaction

TECH STACK

Technologies Used

Django React N8N WebSocket Redis

FEATURES

Key Features

Multi-channel ticketing

Live chat with agents

Automated surveys

Knowledge base

SLA monitoring

N8N workflow automation

LEARNINGS

Challenges & Solutions

Key technical challenges encountered and how they were overcome.

Agent Routing

Built ML-based ticket routing to appropriate departments

Survey Analytics

Real-time sentiment analysis on survey responses

Integration

Connected 15+ university systems via N8N workflows

GALLERY

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